About the Program
Are you interested in technology? Do you want to work in software, business, finance, government, education, healthcare or with nonprofits? Our Computer Support Technician Certificate Program is designed to prepare you for entry-level employment in the Information Technology industry. According to the U.S. Bureau of Labor Statistics, demand for computer support technicians is expected to increase by 17% between 2012-2022.
Our program includes:
- Learning about a computer’s hardware including desktops, laptops, mobile devices, and tablets for Windows, Mac iOS and Android operating systems.
- Exploring wired and wireless networking technologies.
- Maintaining accurate records of software licenses.
- Learning how to ship and track.
- Troubleshooting, repairing and upgrading computers.
- Networking and supporting Windows Active Directory domains.
- Performing routine maintenance configuring computers, printers and fax machines.
- Communicating with software and hardware providers.
By the completion of the program you will be prepared to take the CompTIA A+ exams and certification, which is the industry standard for a Computer Support Technician Certificate. In addition, program credits can be transferred to the Information Technology certificate or associate degree programs at Seattle Central College.
No prior experience with computers is necessary. Attend an Admissions Workshop and complete the Comprehensive Adult Student Assessment System (CASAS) to learn if you qualify to get started.
|COR 101||Strategies for Success||1|
|BOS 103||Intro. to Computer Systems||3|
|MIC 101||Intro. to Computer Apps||4|
|ITC 140||Intro. to Computer Hardware||5|
|ITC 134||Computer Operating Systems||5|
|COR 101||Intro. to Computer Hardware||5|
|BOS 103||Network Essentials||5|
|ITC 102||Helpdesk User Support||4|
Three quarters, 32 credits
- Clearly explain simple to complex instructions through verbal and written communications.
- Convey information effectively, either in person or electronically.
- Listen carefully and ask for clarification at appropriate times.
- Teach others how to operate new computer systems.
- Identify problems, review related information and implement solutions.
- Make decisions based on relative costs and benefits of potential actions.
- Use logic and reasoning to identify and solve problems.
- Continue learning new skills in this technology-driven career.
- Develop skills in PC hardware configuration, troubleshooting, repairing and upgrades.
- Learn operating system software commonly used for computers and networking, such as Microsoft and Linux.
- Obtain basic marketable skill sets.
- Utilize critical thinking skills and research to resolve problems.
The Computer Support Technician program is an Integrated Basic Education and Skills Training (I-BEST) program. The classes integrate college credit courses with English language and adult basic skills so students can move through a career training program faster. Students benefit from having two instructors in the class—one teaching computer support skills and one to help with basic skills.
Learn more about this program’s Gainful Employment information.