Computer Support Technician

Computer Support Technician Certificate

About the Program

We are not enrolling students for the Computer Support Technician program. Fill out this form to get program updates.

Are you interested in technology? Do you want to work in software, business, finance, government, education, healthcare or with nonprofits? Our Computer Support Technician Certificate Program is designed to prepare you for entry-level employment in the Information Technology industry. According to the U.S. Bureau of Labor Statistics, demand for computer support technicians is expected to increase by 17% between 2012-2022.

Our program includes:

  • Learning about a computer’s hardware including desktops, laptops, mobile devices, and tablets for Windows, Mac iOS and Android operating systems.
  • Exploring wired and wireless networking technologies.
  • Maintaining accurate records of software licenses.
  • Learning how to ship and track.
  • Troubleshooting, repairing and upgrading computers.
  • Networking and supporting Windows Active Directory domains.
  • Performing routine maintenance configuring computers, printers and fax machines.
  • Communicating with software and hardware providers.

By the completion of the program you will be prepared to take the CompTIA A+ exams and certification, which is the industry standard for a Computer Support Technician Certificate. In addition, program credits can be transferred to the Information Technology certificate or associate degree programs at Seattle Central College.

Admissions Policy

No prior experience with computers is necessary. Attend an Admissions Workshop and complete the Comprehensive Adult Student Assessment System (CASAS) to learn if you qualify to get started.

Course Planning

First Quarter
Prefix Course Credits
COR 101 Strategies for Success 1
BOS 103 Intro. to Computer Systems 3
MIC 101 Intro. to Computer Apps 4
Second Quarter
Prefix Course Credits
ITC 140 Intro. to Computer Hardware 5
ITC 134 Computer Operating Systems 5
Third Quarter
Prefix Course Credits
COR 101 Intro. to Computer Hardware 5
BOS 103 Network Essentials 5
ITC 102 Helpdesk User Support 4

Three quarters, 32 credits

  1. Clearly explain simple to complex instructions through verbal and written communications.
  2. Convey information effectively, either in person or electronically.
  3. Listen carefully and ask for clarification at appropriate times.
  4. Teach others how to operate new computer systems.
  5. Identify problems, review related information and implement solutions.
  6. Make decisions based on relative costs and benefits of potential actions.
  7. Use logic and reasoning to identify and solve problems.
  8. Continue learning new skills in this technology-driven career.
  9. Develop skills in PC hardware configuration, troubleshooting, repairing and upgrades.
  10. Learn operating system software commonly used for computers and networking, such as Microsoft and Linux.
  11. Obtain basic marketable skill sets.
  12. Utilize critical thinking skills and research to resolve problems.

The Computer Support Technician program is an Integrated Basic Education and Skills Training (I-BEST) program. The classes integrate college credit courses with English language and adult basic skills so students can move through a career training program faster. Students benefit from having two instructors in the class—one teaching computer support skills and one to help with basic skills. 

Gainful Employment

Learn more about this program’s Gainful Employment information.